Geyer & Weinig receives the ITIL Certification „Two Star Certified“ for their ITSM Tool „GW-TEL INFRA-XS“

Bad Homburg, June 2006 – Geyer & Weinig receives for their ITSM Tool „GW-TEL INFRA-XS“ with the modules „Service Level Management and Availability Management“ the award „Two Star Certified“ of Serview GmbH and the certification of the ITIL conformity of GW-TEL INFRA-XS for the named processes.

With its software solutions developed to meet the needs of customers, Geyer & Weinig has progressed continuously to become one of the leading service providers for service level management tools and consultancy. Highly skilled staff take on responsibility for projects, successfully implement customers. wishes and meet agreed dates and cost schedules.   Cooperative, long-standing business relationships are testimony to the high level of professionalism of project management through to implementation. As an early pathfinder for service level management in Europe, the company sets market standards and trends. Intense collaboration with universities ensures close contact to research and the latest scientific methods. This guarantees innovative products for customers and investment security for business partners.   People who translate ideas into efficient solutions have been the driving force at Geyer & Weinig from the outset.

Organizations, which manage their IT according to the de-facto-standard of IT Infrastructure Library (ITIL) employ software products for their Service Management. Which product fulfils the requirements of an organization? Serview GmbH faced this question since 2003. With their award „IT!L CERTIFIED TOOL®“, an independent test seal for software products this question is answered. This seal guarantees organizations to identify and supply the adequate software tool for their purpose. Software provider, which would like to certify their product, Serview GmbH will indicate the possible deficiencies of the software and how to improve them in order to achieve the ITIL conformity and compatibility. This certification is terminated for two years in order to guarantee the topicality of all software features.

The criteria’s of the tool where examined and valued by a special developed list of questions based on the OGC books IT Infrastructure Support Tools and Service Delivery Tools, under consideration of the requirements selecting the Service Management Tools based on the main processes of ITIL. Thereby obligatory, integration and functional criteria’s and data definition, data flow and data integration is analyzed by the Serview Team. On this basis Geyer & Weinig received the award „Two Star Certified“ for their ITSM Tool „GW-TEL INFRA-XS“ with the modules „Service Level Management and Availability Management“ with the annual report and are consequently authorized to use the „IT!L CERTIFIED TOOL®“-Logo. With this seal of approval customers of Geyer & Weinig have the possibility to make selective and secure investment decisions. This „IT!L CERTIFIED TOOL®“ seal of approval is comparably important for Geyer & Weinig as a provider and for their customers.