INFRA-XS E2E Monitoring Tool Suite

Comprehensive performance monitoring and Service Level Management.
Monitoring of your entire IT from end user, business process, and infrastructure views.
Innovative monitoring techniques. Flexible and modular architecture.

Monitoring from End User and Network Perspectives

Windows client, Web, terminal server applications, terminal emulators
CRM, ERP, e-mail systems, office applications, etc.
Server infrastructures, services, infrastructure components
Monitoring of IT services round-the-clock, 24/7, worldwide, support of mixed environments
Creation of workflows to be monitored via Point and Click, no programming skills required
Individual adaption and extension of workflows via powerful scripting language
Central management of all monitoring parameters
Central distribution of monitoring agents, software, updates, parameters as an integral part of INFRA-XS

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Realtime or Longterm Trends. Reports and Views for Any Requirement

Dashboards

Quick overview, threshold monitoring to avoid SLA/OLA violations
Templates for the creation of individual views
Time frame comparisons and baselining

Reports

Predefined reports, for e.g. SLA requirements, KPIs
Grouping and organisation by customers, locales, services, etc.
Integration of third-party data in INFRA-XS, customising and definition of KPI rules

Analyses

Deep-dive analyses for freely definable periods, e.g. of availability, root causes, service impact
Direct comparative analyses by locales, applications, time frames, providers, etc.
Error analysis portal showing the logged error messages and the corresponding screenshots

Operational Views

Realtime presentation of the current IT quality and stability
Quick drill-down to the sources of errors
Geolocation view of the entire monitoring environment (health map)

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Alerts and Events. Promptly Informed. Always Ready

Alerting templates for various monitoring and quality parameters
Individual service level definitions, proactive thresholds to avoid SLA violations
Dispatch via e-mail, text message, trouble ticket; reception by individuals, groups, management systems
Instant detection of problems and incidents due to permanent event polling
Trouble ticket generation for dysfunctions, maintenance request for malfunctioning systems
Correlation of events

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Management and Maintenance. Plain and Powerful

Consistent user and rights concept; LDAP, Active Directory support out of the box
Secure data transfer within the monitoring environment, safeguarded monitoring systems
Central management component for all administrative tasks in INFRA-XS
Country-specific and multilingual environments
Application in mixed environments (e.g. different Windows versions)
Operation of monitoring and server applications in virtual environments or in the cloud
Self-monitoring and escalation management of the monitoring infrastructure
Well-proven and established workflow and change management processes
Scheduling of maintenance windows, consideration in data assessment

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Open in All Directions

Easy integration of INFRA-XS with existing monitoring tools
Interfaces to ITSM tools, e.g. trouble ticket systems, CMDBs
Support of existing software distribution systems
Download of all the reporting data in customary formats (csv, MS Excel, pdf, graphics)
Data export to other portal solutions or BI software
Integration of and correlation with external monitoring data and log files
Support of commercial and open-source databases
Open database model with direct SQL access

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